Watsonville utilities and garbage use two close contacts

Watsonville has two closely related contacts that are easy to mix up. To start utility service, use Utilities staff. For garbage collection and containers, use customer service through the garbage services page.

This is helpful when you are moving into a home, taking over an account, changing billing, ordering a container, or trying to understand a solid waste charge. Water, sewer, and solid waste can show up together in the household budget, but the right phone call depends on the exact problem.

For garbage service, Watsonville gives a few simple curbside rules that are worth following. Cart wheels should touch the curb, handles should face the house, and carts need three feet of clearance from signs, poles, cars, and other obstacles. Service starts early, so carts should go out the night before.

For utility payments, Watsonville offers online access, mail, in-person payment at City Hall, phone payment, and a drop box. Cash should not go in the drop box. Before you call, have the service address, account name, move date, container question, and payment or service issue in front of you. If you are closing service, call at least one business day ahead so the stop date is clear.